As part of our unwavering commitment to safety and service, Advanced Air is implementing additional measures to safeguard the health of our passengers, pilots and crew members. This new policy will be a part of our multifaceted approach to help prevent the spread of COVID-19. 

Your Check-in and Lounge Experience

Face Coverings
Face coverings are required for passengers flying on Advanced Air scheduled service. Exceptions can be made for young children or anyone with a condition that precludes wearing a face covering. If you are unknowingly infected with COVID-19, wearing a face covering inside an aircraft will limit the possible spread of disease. 

Our Team Members
Face coverings are required for all of our team members when interacting with passengers. 

Check-in Counter
Extra protective masks are stocked at our customer service counters and kiosks. Free masks and hand sanitizers are provided for passenger use. 

Plexiglas Shields
We’ve installed commercial-grade shields at our ticket counters and check in desks. 

Social Distancing
We are encouraging physical distancing throughout our facilities and onboard aircraft when possible. 

Hand Sanitizing
We have sanitizing dispensers located throughout our waiting areas in all locations. 

Enhanced Cleaning
All common waiting areas are deep cleaned daily and areas of high touch points are sanitized and wiped down multiple times each day.

Passenger Face Masks
Face coverings are required for passengers flying on Advanced Air scheduled service. Exceptions can be made for young children or anyone with a condition that precludes wearing a face covering. If you are unknowingly infected with COVID-19, wearing a face covering inside an aircraft will limit the possible spread of disease. 

Protective Equipment Stock
Extra protective masks are stocked at our customer service counters and kiosks. Free masks and hand sanitizers are provided for passenger use. 

Fog
We use an industrial disinfectant and germicidal detergent inside the aircraft cabin at the end of each day. This industrial cleaner is EPA approved and known to kill the coronavirus. 

Deep Clean between Flights
After each landing our team disinfects all the high-touch points like seatbelt buckles, armrests, windows and seat controls. 

Onboard Stock
Our onboard snacks and drinks are complimentary and a common high-touch area. To minimize the spread of disease we have limited our offerings to be distributed before the flight. 

Health Monitoring
Our pilots and crew members are required to self assess their current health status twice daily and only report to duty when they are symptom free. 

Social Distancing
Pilots and crew-members will follow standard social distancing guidelines and respect our passengers’ physical space. Our crew-members are required to wear a face masks when interacting with passengers.  

Pilot and Crew Face Masks
Pilots and crew members will be required to wear masks during all interactions with passengers inside and outside the aircraft. Note: In order for our pilots to properly complete their responsibility to safely operate the aircraft, Advanced Air does not require pilots to wear face masks while inside the cockpit. 

Suspected COVID-19 Interaction Response
Should any Advanced Air employee interact with someone carrying COVID-19, they are required to quarantine for 14 days and produce a negative test result before returning to work.

How We can Help Make your Travels Easier:

Flight Changes, Cancellations...

We want our passengers to make responsible travel decisions. Your safety and health is paramount for us and we encourage you take precautions to prevent the spread of COVID-19. If you wish to change your flights, you may visit the "My Bookings" section on: www.advancedairlines.com. If you need additional help, please contact: bookings@advancedairlines.com

Keep in mind we never charge for change or re-booking fees.

Encouraging At-risk Individuals to Postpone their Travels:

Encouraging Greater Safety

The Centers for Disease Control (CDC) public guidance encourages those who are older and/or with underlying medical conditions to stay at home and minimize all interaction with the public. While airlines continue to be a very safe form of travel, Advanced Air is encouraging greater safety for those that require heightened protection from COVID-19.